Shipping policy
FitStory is operated by LEMONBYTE LLP (GSTIN 30AAMFL1709R1Z1), Goa, India. This policy applies to all orders placed on fitstory.shop.
In short: free shipping everywhere in India, no minimum order. We dispatch within 1 business day and most orders arrive in 4–7 business days. You'll get a tracking link the moment your parcel leaves us.
1. Where we ship
We ship across India only. We don't currently ship internationally.
We deliver to all serviceable pincodes covered by our courier partner. On the rare occasion your pincode isn't serviceable, we'll contact you within 1 business day and refund your order in full.
2. Shipping charges
Shipping is free on every order, with no minimum order value.
The price you see is the price you pay. All prices on our store are inclusive of GST, and no shipping, handling or tax is added at checkout.
3. Order processing
We dispatch orders within 1 business day of your payment being confirmed.
Business days are Monday to Saturday, excluding public holidays in Goa. Orders placed on a Sunday or holiday are processed on the next business day.
During sale periods or new product launches, dispatch may take an extra day. If we expect a delay beyond that, we'll email you.
4. Delivery timelines
We ship by surface transport, which is slower than air but lets us keep shipping free for everyone.
Once dispatched, expect delivery in roughly:
| Destination | Estimated delivery |
|---|---|
| Goa, Maharashtra, Karnataka | 3–5 business days |
| Rest of India (metros and major cities) | 4–7 business days |
| Remote pincodes, North East, J&K, Andaman & Nicobar, Lakshadweep | 8–12 business days |
These are estimates from the date of dispatch, not guarantees. Actual delivery depends on your courier's network and local conditions.
Delays can happen for reasons outside our control — weather, strikes, roadblocks, festival volumes, regional restrictions, or courier network backlogs. We're not liable for these, but we'll always help you chase a stuck parcel. Just write to us.
5. Tracking your order
You'll receive a tracking link by email as soon as your parcel is handed to the courier.
Tracking can take up to 24 hours to start updating after dispatch. If your tracking hasn't moved in 4 business days, email or WhatsApp us and we'll raise it with the courier.
6. Delivery address
Please double-check your address and phone number before placing an order. Couriers need a reachable phone number to complete delivery.
If you spot a mistake, contact us immediately. We can usually correct an address before dispatch — after dispatch we can't change it, and the parcel will return to us as undelivered (see section 8).
We're not responsible for orders that fail to deliver because of an incomplete or incorrect address supplied at checkout.
7. Delivery attempts
Our courier will normally attempt delivery up to three times. You may receive a call or SMS before an attempt.
If nobody is available across all attempts, the parcel is returned to us as undelivered.
8. Undelivered and refused orders
If a parcel is returned to us undelivered — refused at the door, address unreachable, or all delivery attempts failed — we refund your order once it reaches our facility, less a ₹130 return handling charge. This is the actual cost of shipping the parcel out and back; we don't add a margin to it.
If the failure was outside your control — the courier entered a wrong address, no attempt was actually made, or a delivery was marked failed while you were available — tell us and we'll waive the charge in full. We'd rather get this right than argue about ₹130.
Refunds for undelivered orders are processed to your original payment method within 2 business days of the parcel reaching us.
9. Damage in transit
Risk of loss or damage stays with us until your order is delivered to you.
If your parcel arrives damaged, opened, tampered with, incomplete, or isn't what you ordered, you're covered by our Returns & Refunds Policy. Raise a claim within 7 days of delivery, and you won't need to ship anything back.
10. Payment
We ship prepaid orders only. We don't offer Cash on Delivery. Payment is by UPI, credit card, debit card or net banking through Razorpay.
11. Lost parcels
If a parcel is confirmed lost in transit by our courier, we'll send a free replacement or refund you in full — your choice. No return, no paperwork from you.
A parcel is generally treated as lost if tracking shows no movement for 10 business days and the courier can't locate it. We'll open that investigation on your behalf; you don't need to contact the courier yourself.
12. Questions
Email contact.lemonbyte@gmail.com or WhatsApp +91 9359007547 with your order number. We reply within 24 hours on business days.
Grievance Officer: Priyanshu V., LEMONBYTE LLP Email: contact.lemonbyte@gmail.com · Phone / WhatsApp: +91 9359007547 Address: FitStory, Dr. Correia Bldg, Margao, Goa, India
Complaints are acknowledged within 48 hours and resolved within 30 days.
Last updated: 14 August 2026